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Terms of service

1. Introduction

Welcome to MileageMonster, a service operated by Cyberfreak Software Limited (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile applications, and related services (collectively, the “Service”). The Service enables businesses (“Employers”) to manage mileage rates, employee data, and billing via a web portal, and their employees (“Employees”) to track journeys and submit claims via a mobile app. By accessing or using the Service, you agree to be bound by these Terms.

2. Eligibility

You must be a business entity or an individual at least 18 years old with legal capacity to enter contracts to use the Service. Employers must subscribe to the Service for their Employees, who may access the mobile app.

3. Account Responsibilities

Employers are responsible for maintaining the confidentiality of their web portal account credentials. Employees are responsible for their mobile app account credentials. You agree to notify us immediately of any unauthorized access or use of your account. You are liable for all activities conducted through your account.

4. Use of the Service

The Service allows Employers to manage mileage rates, employee data, and billing, and Employees to track journeys and submit claims. You agree to:

  • Use the Service only for lawful purposes and in accordance with these Terms.
  • Not store or process sensitive personal data without proper authorization.
  • Not attempt to access, modify, or disrupt the Service’s infrastructure or data.

5. Subscription and Payment

Employers must subscribe to the Service on a monthly basis, with fees calculated based on the number of Employees enrolled. You agree to provide accurate billing information and pay all applicable fees as described on the Service. We may suspend or terminate access if payments are not received.

6. Data and Privacy

We collect and process personal and non-personal data (e.g., names, emails, national insurance numbers, journey details) securely in Google's Firebase, retaining only necessary data for the minimum required period in compliance with GDPR. Our use of Google’s Routes API for journey tracking is subject to Google’s terms. See our Privacy policy for details.

7. Intellectual Property

All content, features, and functionality of the Service are owned by Cyberfreak Software Limited or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our permission.

8. Termination

We may suspend or terminate your access to the Service at our discretion, without notice, for conduct that violates these Terms or harms the Service, other users, or third parties. Upon termination, your right to use the Service ceases immediately.

9. Deleting Account and Data

You may delete your MileageMonster account and associated data as follows:

  • Employers: To delete your account and all associated data, log in to the MileageMonster website and click the "Delete account" button at the bottom of the menu. You will be prompted to confirm this action, as it is irreversible. Upon confirmation, your account and all related data (e.g., list of employees, company information) will be permanently deleted from our systems, in compliance with GDPR. Your employees' data will not be deleted in case they are using MileageMonster in conjunction with other employers, but your data will be deleted from their records.
  • App Users/Employees: To delete your account and all associated data, open the account tray in the MileageMonster mobile app and tap the "Delete account" button at the bottom. You will be prompted to confirm this action, as it is irreversible. Upon confirmation, your account and all related data (e.g., journey details, personal information) will be permanently deleted from our systems, in compliance with GDPR.

10. Limitation of Liability

To the fullest extent permitted by law, Cyberfreak Software Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. The Service is provided “as is” without warranties of any kind.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page, and significant changes will be notified via the Service’s homepage. Your continued use of the Service constitutes acceptance of the updated Terms.

13. Contact Information

To ask questions or comment about these Terms of Service, contact us at: [email protected].

Date last updated: 15.8.2025